Tag Archives: flights

A recent study by J.D. Power found airline customer satisfaction is at a three year low, and falling like a rock. No wonder. These days passengers must bear the brunt of gasoline surcharges, long line-ups, overbooked aircraft, seemingly arbitrary cancellations and fees for checked bags that invariably wind up on the opposite side of the globe from where they’re supposed to be. And the experts say it’s only going to get worse.