Skip to content

Macleans.ca

Canada’s magazine

Gross Generalizations

I spent the better part of yesterday morning trying — fruitlessly — to make a minor change to my cellphone plan. My carrier of choice offered two ways of doing it, in theory: I could make the change in my account online, or call their handy 1800 number. Online quickly ran into a dead-end, since the plans that were advertised on the main Choose a Plan page bore absolutely no relation to the plans I was given the option of switching to. So I called the 1800 number, and got bounced around through voice mail hell until an agent finally answered, only to tell me that I had reached residential service, not wireless. So he transferred me, and after 10 minutes more on hold I was disconnected. This happened three more times until I finally gave up, but only after swearing profusely at a miserable and innocent young man named Brett. (Sorry Brett!). 

Name Coyne’s Blog II

Aight, here’s the deal. I’ve been quietly hoping AC would take the hint and name his blog on his own, but he’s being stubborn. So, it has come to this: Here are what I think are the best of the suggestions. Andrew has till the end of the weekend to pick one. If he refuses, I’m going to have to ask Ken Whyte to choose one, or — ARE YOU LISTENING ANDREW?? — ask Ken to come up with his own.